Refund & Reclean Policy
Oasis Cleaning Solutions is committed to customer satisfaction and service quality.
If you believe your cleaning did not meet expectations, please contact us as soon as possible.
We review each situation individually to determine the best resolution.
Possible Resolutions
- Service review
- Reclean when appropriate
- Service credit when appropriate
Limitations
We cannot guarantee results when:
- The home condition differs significantly from booking details
- Unsafe or unsanitary environments exist
- Utilities are unavailable
- There is no safe access to the property
Customers should report service concerns within a reasonable timeframe after service completion.