Refund & Reclean Policy
Oasis Cleaning Solutions is committed to customer satisfaction and service quality.
If your cleaning did not meet expectations, send us a photo within 24 hours of your service (48 hours for deep cleans and move-out cleans) so we can make it right.
We make it right by re-cleaning first. A refund is considered only if a re-clean does not resolve the issue.
How We Resolve It
- We return and re-clean the missed area at no charge
- A service credit when a return visit is not practical
- A refund only if a re-clean does not resolve it
Limitations
We cannot guarantee results when:
- The home condition differs significantly from booking details
- The area involves pre-existing damage, staining, or normal wear
- Another party used the home between the cleaning and the report
- Unsafe or unsanitary environments exist
- Utilities are unavailable
- There is no safe access to the property
Not Included in a Standard Clean
For safety, our cleans do not include bio-hazards or bodily fluids, mold or pest remediation, hoarding cleanup, moving items heavier than 25 pounds, or cleaning above a 2-step ladder. Inside the fridge, inside the oven, inside cabinets, interior windows, and laundry are available as add-ons.
Cancellations & Lockouts
Reschedule or cancel at no charge up to 48 hours before your service. Cancellations inside 48 hours may be subject to a fee. Same-day cancellations, no-shows, and lockouts (we cannot get in) are charged the full service price, since your cleaner has already reserved the time and traveled to you.
Please report any service concern within 24 hours of completion (48 hours for deep and move-out cleans). Reports made after this window may not be eligible for a re-clean.